Member Requests

CLIENT’S RIGHT TO DOWNGRADE/UPGRADE MEMBERSHIP:

The client can downgrade at any time after submitting the form and will be effective at the next billing cycle. The client will be charged a prorated amount (upon request, if they desire to start immediately) or at the next billing cycle if he/she decides to upgrade the package.

CLIENT’S RIGHT TO HOLD/PAUSE MEMBERSHIP:

The Client will be allowed to pause their Agreement for a maximum of 30 days. Those 30 days must be consecutive (ie May, June, July). The Client must freeze the Agreement if given a 15-day notice. If the client's account was frozen due to missed payments, a notification will be sent out to update their their billing. If the client's account is frozen for more than 30 days due to missed payments, the client will lose their training slot with their coach.

In order to pause the Agreement, a 15-day written notice must be received in advance in order to freeze by submitting this form. Your account must also be current. You will not pay dues during that time and your Agreement will be extended for the number of frozen months.

CLIENT’S RIGHT TO MOVE BILLING DATE:

Clients MUST request a move in their billing cycle 7 DAYS prior to their billing cycle.

CLIENT’S RIGHT TO CANCEL MEMBERSHIP:

The Client may cancel their membership free of charge given a 15-day notice. The Client will be charged the next billing cycle if a 15-day notice is not given. If a 15-day notice was not given and The Client wishes to terminate or cancel the Agreement, they can cancel free of charge for the following:

(1) If by reason of death or disability, Client is unable to receive all TRANSFORMATION 111 services for which Client has contracted, Client and Client’s estate shall be relieved from the obligation of making payment for services other than those received or obligated prior to death or the onset of disability (subject to signed doctor’s note regarding the nature of the disability)

(2) In the event the Client moves OUT OF STATE from TRANSFORMATION 111, the Client may terminate this agreement by supplying proof of new residence OR elect to receive training virtually.

(3) If TRANSFORMATION 111 moves more than 25 miles from the location in this agreement or goes out of business and fails to provide notice to the client, upon written notice from the client, the client will be refunded of such funds paid on a prorated basis as necessary.

REFUND POLICY:

(1) 6-WEEK CHALLENGE: 100% Refund can be made within 24 hours of the beginning of the client's program. NO refunds shall be made after the graced period has passed or after materials have been provided, except as specifically provided in the Agreement. After the 6-week period, if the client decides to discontinue training, their deposit is assumed as sessions rendered.

(2) RECURRING MEMBERS: 100% Refund can be made within 24 hours of the beginning of the client's program. Up to 50% of reoccurring services can be refunded within 24 hours of reoccurring services, except as specifically provided in the Agreement